How do I return an item?

Refund/Return Policy:
Original sales receipt must accompany returned items.
Due to the nature of our hand made items, we accept returns for exchange only, 7 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. All items shipped via USPS Priority Mail are provided free insurance up to a $50 value. If you need help placing a damage claim with USPS, please contact us.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Exhchanges are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Skinsations Soap & Bath Products
Fruitport, MI
CS Phone # 231.638.1382